Fri Jul 22, 9:00 AM - Fri Jul 22, 5:00 PM

PupilCert

+1 469 666 9332, Louisville, KY 40241

Community: Louisville

Description

Get 20% OFF on using "CM20" Promo Code. For more info, reach us at info@pupilcert.com

Event Details

Our one-day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies, and practices applicable today. You will gain hands-on practice on proven frameworks, and go through simulations and exercises that will train you to be a highly effective professional and leader, starting on day one.

Learning Objectives:

Getting a handle on and gaining insights into your conflict management style through self-assessments (TKIĀ®).
Role-playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third-party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?

Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:

The science behind workplace conflicts
Understanding Human Behaviour
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:

Once after the training, we will provide you with the course completion certificate.

Prerequisites:

None

Target Audience:

Anybody who is interested in learning Conflict Management Skills

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