Thu Jul 25, 9:00 AM - Fri Jul 26, 5:00 PM

Business Center

Contact Support@certificationplanner.com for location detail, Louisville, KY 40202

Community: Downtown Louisville

Description

ITIL® Foundation Certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle. Learn how the ITIL approach can enhance IT service management (ITSM) within the organization. ITIL Foundation certification is highly rec

Event Details

ITIL® Foundation Certification will introduce you to the key elements, concepts and terminology used in the ITIL® service lifecycle. Learn how the ITIL approach can enhance IT service management (ITSM) within the organization. ITIL Foundation certification is highly recognized as an entry-level certification in IT service management. This 2 days classroom program will help participants to pass the ITIL Foundation certification exam in the 1st attempt.

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                                 Weekend special classes are organized on special requests.
                            Please contact Samaira@certificationplanner.com to know the dates.

ITIL Foundation 2 days Classroom Includes:


2 days of instructor-led in-person classroom(guaranteed)


AXELOS approved Foundation study guide


2 Exam-based mock tests


Tips and Tricks by a certified instructor


Chapter end quizzes


100% pass guarantee


16 PDU’s certificate


Dedicated support by ITIL Foundation certified staff



About our course:

CP ITIL Foundation course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. After completion of our course, Participant’s will be able to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.

Course Agenda/Curriculum:



Introduction to Service Management Lifecycle


Service Strategy


Service Design


Service Transition


Service Operations


Continual Service Improvement


Exam Preparation and Tips and Tricks


Additional coursework


Feedback Session



Examination:


Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes


Earn two ITIL credits ITIL Expert Journey



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